Citibank violated the Wisconsin Consumer Act by its conduct directed at its customer, an arbitrator found on June 20, 2024.
The case began with Citibank suing the customer in small claims court. The customer retained Attorney Briane Pagel of LawtonCates and filed a counterclaim, leading Citi to demand arbitration.
In arbitration, represented by Ballard Spahr law firm, Citi demanded not only payment of the credit card balance, but also sought to have Wilson pay its actual attorney’s fees for the collection work. Wilson responded by adding to her counterclaims an allegation that Citi’s demand for fees violated the Wisconsin Consumer Act.
The arbitrator agreed with the customer, finding that Citi was not entitled to demand its attorney’s fees, and set the matter for a hearing to determine how much Citi would have to pay the customer for her damages, and LawtonCates for its fees.
If you are facing collection actions on credit cards or other debts, contact LawtonCates and speak to one of our consumer protection lawyers for a free consultation. LawtonCates has recovered hundreds of thousands of dollars on behalf of Wisconsin consumers while also getting courts to recognize and expand consumer protection laws.
